When you submit an account to CCI via MD-COLLECT, your patients will receive up to five
collection letters. Each collection letter clearly indicates that Computer
Credit, Inc., a debt collector, has
been employed by your office and strongly encourages prompt account resolution.
The name MD-COLLECT and the internet address www.md-collect.com will not appear
on the collection letters. The MD-COLLECT web site serves as an electronic
vehicle to submit accounts, as well as manage accounts submitted, to Computer
Credit, Inc. for collection. CCI makes every effort to ensure that our
collection letters
comply with all applicable state and federal laws.
Furthermore, CCI’s collection representatives are available to quickly respond to debtor
inquiries, correspondence and debt validation requests and to answer any questions clients
may have about collection procedures and compliance with debt collection laws.
In each letter, patients are instructed to send payments directly to your office for immediate
cash posting, or to contact CCI or your staff to discuss the account in question. Most patients
appreciate the additional opportunity to clear up past-due accounts before they are designated as bad debts.
Placement of account and creditor information is designed to help you handle incoming questions
productively. A credit card information box appears on the payment stub, and a remittance envelope
is provided for convenient and efficient mail return.
Design plays a key role in prompting patients to open their mail. CCI mails letters in alternating
envelope color and design schemes. We also change the appearance of the collection envelopes every year.
Many patients respond to CCI letters by simply remitting payments to your
office. Other patients receiving our collection letters may telephone to discuss
their overdue balance, inquire about payment arrangements, or provide necessary
insurance information to settle an unpaid claim.
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