Before using MD-COLLECT to submit accounts to CCI, there are a few things you should know:

• MD-COLLECT is an online service of CCI, a debt collector. CCI is a licensed and/or bonded collection agency in all states where a license and/or bond is required.
• MD-COLLECT provides individual and small group, private practice physicians with easy access to CCI's collection service.
• We collect only from individuals who reside within the U.S., except Hawaii and Wyoming. Debtors who reside in Hawaii or Wyoming cannot be referred to CCI via MD-COLLECT.
• Clients using MD-COLLECT to refer delinquent accounts to CCI pay only $7 per account referred for a series of up to five professionally written collection letters that are mailed to their delinquent self-pay patients. Upon resolution of the account, collection efforts will cease.
• CCI's collection letters encourage patients to pay their debt in full and/or to contact your office to resolve the debt.
• CCI does not re-bill insurance nor set up payment arrangements on any client's behalf.
• Representatives in CCI's professionally trained Collections Department manage incoming phone calls and correspondence, including patient payments, bankruptcy notifications, attorney representation notifications, debt validation requests, et cetera. Information we receive will be electronically scanned into CCI's system and posted to the appropriate patient account. Any payments received will be scanned, recorded for our records, and forwarded to you expeditiously for cash posting.
• CCI Collection Representatives are available to assist Spanish speaking callers.
• To contact our Collections Department, please call 336-761-1538 or fax 336-761-8852.

Answers to most frequently asked questions